On this page you will find questions and answers on the following topics:
– Delivery time and shipping
– SIM card settings
– SIM cards in general
– Phasing out 2G/3G.
– Who can I contact if I still have questions?
– Invoice explanation
Is your question not in the FAQ? Please contact support@comgate.io or call 085 111 0839. You can also take a look at our onboarding documents to see if the answer to your question is there. You can find the documents at this web page. (https://comgate.io/onboarding/)
Domestic package: € 6,95
Package abroad: Zone EUR1: €20,00 (Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France, (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), Sweden)
Zone EUR2: €40,00 all other countries in Europe (excl. Russia).
ROW: (Rest of the World): €29,30/custom. all other countries (including Russia).
Comgate is an IoT Service Provider that primarily offers data bundles. On top of this, there are options for Voice and SMS. Ask for the possibilities.
When your order is delivered, you will receive a leaflet in the package containing all relevant information about the networks and settings. You can also find the leaflet here download
To help you with any questions about billing, we have put together a document with a detailed explanation of Comgate billing. We explain step by step which items will appear on your invoice and how you can interpret certain figures. This document can answer all your questions about the invoice. You can find the document here:
Is your solution not listed here? Please contact support@comgate.io or call +31 011 108 39.
We try to contact you within one working day.
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