FAQ

It usually takes two working days for your package to be delivered to you by PostNL. You will receive a shipping confirmation by e-mail as soon as your package has been sent to us. Here you will also find the Track & Trace data, so that you can view the status of the delivery.

In this case, we as the sending party will contact the delivery service. Please let us know if your T&T code indicates something other than an expected delivery date?

Yes, Comgate charges shipping. These costs vary by location;

Domestic package: € 6,95

Package abroad: Zone EUR1: €20,00 (Belgium, Denmark (excl. Faroe Islands and Greenland), Germany, France, (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Luxembourg, Austria, Spain (incl. Balearic Islands, excl. Canary Islands), Sweden)

Zone EUR2: €40,00 all other countries in Europe (excl. Russia).

ROW: (Rest of the World): €29,30/custom. all other countries (including Russia).

With this subscription you have no limit in data usage or bandwidth. Nevertheless, we apply a 'don't push it' policy, which means that the connection must not lead to network overload. You can imagine that a connection at night in a rural area has a different load on the network than during peak hours in a city center.

We supply data bundles from different suppliers with different properties. Managed SIM cards can be managed in a portal, where you can view data usage in near real-time and set alerts and limits on the SIM cards. Unmanaged SIM cards do not come with a portal and do not offer interim insight into data usage. The usage data of these unmanaged SIM cards only becomes available at the end of each calendar month.

 

Comgate is an IoT Service Provider that primarily offers data bundles. On top of this, there are options for Voice and SMS. Ask for the possibilities.
 

As a network-independent party, we supply SIM cards from various operators. Please contact our sales department to discuss the possibilities and wishes.

Comgate supplies the eSIM. This SIM card is especially for IoT solutions and is available in different sizes. This means that we offer it as a push-out plastic 3-1 SIM (2FF/3FF/4FF) and as a solderable chip SIM (MFF2). The extensive memory on the eSIM makes it possible to switch providers over-the-air. Would you like to know more about the eSIM? Then click here or check out our use case in which the story of FactoryZero will be featured!

When your order is delivered, you will receive a leaflet in the package containing all relevant information about the networks and settings. You can also find the leaflet here download

• Has the APN been entered correctly, without spaces and capital letters?
• Will the SIM card work if you put it in another device?
• Is there sufficient coverage on location? Use the 4G coverage maps of Odido of KPN IoT. Also inquire about our antennas to ensure an optimal signal.
• Is the device suitable for roaming SIM cards and is 'roaming' set to 'enabled' in the device?
• Is there a malfunction on the network? View our disruptions page.

• Our All-in-one solutions are plug-in and pre-configured, so they should work right out of the box. If the connection does not proceed as expected, go through the following steps
• Are all plugs, antennas and cables properly connected?
• Has the router's firmware been updated to the latest version?
• Use the factory reset for troubleshooting. On most models, press the reset button for 5 seconds

Phase-out is when an operator stops using a particular network. They do this because networks are no longer used enough and they want to reserve the bandwidth of the network for new networks.

Usually equipment has fallback capability. Then, for example, a 2G connection is used when 3G is lost. If there is no fallback option, your devices may end up without internet and can therefore no longer function properly.

You can find this in the product sheets for your specific products and SIM cards.

KPN IoT has now phased out 3G. They still have a 2G network on which applications can continue to run. KPN IoT's 2G network will continue to operate until at least April 2025. Odido stopped supporting 1G as of June 2. The network will also be closed on June 1, 2023. It is not yet known when Odido will stop supporting 3G. Because there is no fallback to 2G, it may be wise to look at other options for connectivity, for example 4G or LTE.

You can contact Orders at orders@comgate.io or by telephone on +31 (0)85 111 0839, menu option 3.

You can contact Finance at finance@comgate.io

You can contact Sales at sales@comgate.io or by telephone on +31 (0)85 111 0839, menu option 1

You can contact Support at support@comgate.io or by telephone on +31 (0)85 111 0839, menu option 2